If for some reason you are not happy with your Bim Art and Design purchase, please contact us by emailing studio@bimartanddesign.com along with your order number to arrange for a refund or exchange. Return postage costs must be covered by the customer, unless Bim Art and Design reasonably agrees the item is faulty.

Conditions of return:

• You must notify us within 3 days of receipt of goods if you would like to return an item
• You must return goods to us within 10 days
• Goods must be in original condition and packaging
• We recommend using a trackable shipping method as Bim Art and Design is not responsible for any parcels that may go missing in transit.

Exclusions:

• There are no refunds or exchanges on sale items or promos/promo codes.
• Bim Art and Design does not offer refunds on items that our courier service is able to evidence as ‘delivered’.
• Products that are damaged upon opening or damaged through unreasonable wear and tear.